Jobs: Therapy Customer Support

The Hart Centre is hiring an administrative/customer support assistant, focused on providing an exceptional customer service experience for clients calling to book therapy appointments.

The role will see the successful applicant taking client enquiry calls and responding to emails, and booking into diaries of over 160 therapists.

This position is full work from home.

It’s imperative that the successful person is honest, reliable, communicative and is comfortable with maintaining a high level of confidentiality.

As we’re dealing with clients and therapists, in addition to confidentiality, attention to detail is critical. Therefore, we will only be reviewing applicants who have applied through our career site: https://thehartcentre.zohorecruit.com/jobs/Staff

Please note: only applications received through that website will be shortlisted.

We operate 5 days per week, from 8am – 6pm (time-zone dependant).

This role is flexible, but it generally is 3 x (7.5 hour) days per week. Flexibility is required to cover other staff illness or leave (rare).

Tasks and responsibilities

• Answer client calls and enquiries
• Email communication with clients
• Book, cancel and reschedule appointments
• General support to therapists
• Problem solving for both therapists and clients
• Task management and workload prioritisation
• Checking payments have been received, and emailing receipts
• Data entry and administrative tasks

Must haves

• Friendly, professional phone manner
• Genuine interest in helping people
• Supportive and communicative nature
• Be trustworthy and reliable 
• Be organised and efficient 
• A high level of confidentiality
• An empathetic nature
• Exceptional attention to detail and accuracy
• Intermediate computer skills
• Be a reliable team player with a helpful and positive attitude

Benefits

• Friendly, fun team
• Incentives and rewards for exceptional work
• 100% work from home
• An annual birthday bonus
• Eligible for an annual performance bonus
• Opportunities to progress in a growing company

Experience

While we don’t like to pigeon-hole anyone, we’re on the lookout for the below experience..

• 3+ years’ experience in virtual administration, medical administration or reception work
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• A proven history of honesty and integrity
• Experience in sales or business development is advantageous
• A history in health or therapy administration is advantageous

Applying

Please apply through our career website url above with your resume and a separate cover letter.

Applications through seek cannot be considered.

What we will provide

• Casual hourly rate of up to $32p/h + super + bonuses
• 5 days paid comprehensive induction training
• Access to up to 6 high quality therapy appointments per year, paid for you
• A yearly professional development budget
• Ongoing coaching and development

Please note: our customer support staff at our office are unable to assist with job enquiries. For any enquiries, please contact: [email protected]